1. How do I request help with an app?

Use the contact form or email [email protected]. Please include the app name, your device model, Android version, and a short description of what happened.

2. What information helps us investigate an issue?

Start with the essentials: the product name, the screen or feature involved, and when the issue occurred.

1. App details:

- Include the app name and, if available, its version number.

- Include your device model and Android version.

2. Steps and outcomes:

- Explain what you expected the app to do and what happened instead.

3. Privacy-safe evidence:

Do not send passwords, payment-card details, or other sensitive information.

1. Screenshots can be helpful when they do not contain private information.

2. Remove personal details from screenshots before sending them.

3. Let us know whether the issue happens every time or only under particular conditions.

Additional technical context:

1. State whether the issue began after an app or Android update.

2. Include any error message exactly as it appeared, if one was shown.

Managing or uninstalling an app:

1. You can manage installed apps from your device Settings or from Google Play.

2. On most Android devices, open Settings, choose Apps, select the app, then choose Uninstall.

3. Device menus vary by manufacturer and Android version; follow the on-screen instructions to uninstall or update the app.